Terms & Conditions

Please take some time to read these Terms and Conditions. We want our customers to feel comfortable that they are getting the best service and support for themselves and those around them.

If you have any queries relating to these terms and conditions, please contact us via email at [email protected].

The service will be for such cleaning duties as agreed between you and AJT Prestige Cleaning at the time of booking.

1. Service guarantee

Our ‘100% Satisfaction Guarantee’ is valid for 5 days after completion. If for some reason the work does not pass bond inspection, the customer is required to lodge this within 5 days. AJT Prestige Cleaning will organize cleaners to return to rectify any issues without charge.

Before rectifications works commencing, the Customer is required to provide the exit condition report to complete. This document must be issued by the Real Estate or Landlord. Our scope of works does not cover dust settlement that occurs normally between time of service and reinspection. Note that accumulation of dust over time is considered normal and activities such as ‘open homes’ are likely to speed up this process.

2. Job quotations

For quotes provided without inspections, the quote is only an ‘estimate’ based on the information available at the time. The basis of this estimate is an ‘average room sizes in a property left in a reasonable state of cleanliness’. The quotation is subject to change for the following reasons: state of property not as expected; customers original requirement is altered; variations to the condition or size. Any of these reasons constitutes the booking to be altered by mechanisms of re-scheduling; cancellation, at the discretion of AJT Prestige Cleaning.

3. Variation rates

For any variation works, additional charges apply. Variation works are charged at A$55 per hour. Cause of variation works include:

  • Property that has not been regularly cleaned or neglected in a way that requires extends the duration of normal maintenance activities such as full wall washing;
  • Property that have had pets, small children;
  • Property with excessive wear and tear;
  • Large sized dwellings; multiple living areas; dining room; rumpus; study; media room.
  • Time wasted due to difficulties accessing the property; the property still has belongings and is not ready for cleaning.
  • Requirement to move any furniture in order to complete works;
  • Customer should provide parking or pay for parking charge if required.
4. Bond cleaning

Bond cleaning excludes the following items which may be conducted for an agreed ‘extra’ cost:

  • Wall washing
  • Whitegoods / Appliance Cleaning when property is unfurnished.
  • Garage Door Cleaning
  • Rubbish Removal
5. Carpet cleaning

Our standard steam carpet cleaning will remove dirt, grime and dust from everyday foot traffic and most clear liquid spills. Our best effort will be made to clean the carpets, but the result will vary from carpet to carpets, and no guarantee will be provided.

6. Payment

The customer agrees to pay by the day prior.

Payments can be made via cash and credit card

Tax invoices are available for all services carried out by AJT Prestige Cleaning.

7. Cancellation & Reschedule Fee

In order to provide a professional service and to avoid any business disruption caused by no-shows, and short notice cancellations; the minimum cancellation notice period is 48 hours.

Conditions for failure to meet notification periods are listed below:

  1. When customer fails to provide 48 hour cancellation notice period, the Customer agrees to pay a cancellation fee of $100
  2. In the event that customer does not appear or does not provide unencumbered access to the premises for a AJT Prestige Cleaning representative on the day of the service, the customer agrees to pay a cancellation fee of $100 for administrative and travel costs that is equivalent to our minimum call out fee
  3. If the property is not ready for the cleaning at the service time including tenant still in the process of moving, the customer agrees to pay $55 per hour, per representative of disruption caused or cancel, the customer agrees to pay a fee of $100 for administrative and travel costs that is equivalent to our minimum call out fee
8. Health and safety risks

In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:

  1. The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises
  2. The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.
  3. Any windows or ceilings that require cleaning above the height of 2m the service provider will not be safely able to clean.
9. Accidents, breakage & damage

AJT Prestige Cleaning will inform the customer of any incident where any accident, breakage, damage to property. AJT Prestige Cleaning will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage.

For any personal properties that are left behind within ‘waste’, AJT Prestige Cleaning will not be held accountable for their accidental loss when disposed with waste products.